ANSWERS TO YOUR QUESTIONS!

All the answers to the most frequent questions. And if you have a more specific question, go to our contact page or send us an email at smile@nucheese.ch.

HOW SHOULD I EAT NUCHEESE? Just like regular cheese. On toast, on your favorite pasta dish, on pizza, in a salad, in a bowl or even as a creamy dessert with red fruit coulis. Let your imagination run wild.  Find our Nucheese recipes on our blog.

WHAT ARE NUCHEESE’S INGREDIENTS? The base of our products is organic cashew nuts, organic cider vinegar, water, organic rejuvelac and plant-based cultures.

ARE YOUR PRODUCTS ORGANIC? Yes, Nucheese is over 99% organic. We are currently working on an organic certification.

WHAT ALLERGENS ARE IN YOUR PRODUCTS? Our products are naturally lactose-free, gluten-free for our Ricott’ and soy-free. However, they do contain nuts. In some cases, they also contain gluten, which is present in rejuvélac, a fermented liquid made from sourdough, which is extremely good for the intestinal flora and brings complex flavors to our cheese.

CAN YOUR PRODUCTS BE CONSUMED BY PREGNANT WOMEN? Our products can be consumed by pregnant women without any risk.

CAN YOUR PRODUCTS BE FROZEN? Our products can be frozen for up to 2 months. Freezing slightly alters the color of the product but in no way alters the taste and edibility of our products.

HOW ARE YOUR PRODUCTS SHIPPED? Our products are sent to you by Swiss Post in refrigerated boxes included in the 10CHF shipping cost.

WHAT PACKAGING DO YOU USE? Our packaging is 100% recyclable. The cardboard and the refrigerated packaging can be recycled with the cardboard and paper.

WHAT ABOUT THE ICE PACK? You can keep the ice pack in the freezer for your picnics or in case of injury.

WHY IS THERE A MINIMUM ORDER OF 4 PRODUCTS? For environmental and logistical reasons, the minimum order is 4 Nucheese products. Don’t panic, they can be kept in the fridge for a minimum of 2 weeks and a maximum of 1 month (check the use-by date on each product).

HOW SHOULD I STORE YOUR PRODUCTS? In a cool place in your refrigerator (3 to 5°C)

HOW LONG CAN I KEEP THEM?  In general, you will have about two weeks to eat them from the time you buy/receive them. The best before date is on the package. You will have 3-5 days to eat them from the time you open the products.

CAN I FREEZE THEM? Our products are safe to freeze. They may have a slightly different appearance or texture after thawing but it is safe to do so.

HOW LONG CAN I KEEP IT OUT OF THE FRIDGE?  It depends on the ambient temperature but if it is above 20°C, do not leave the Nucheese outside for more than a few hours.

IS YOUR PACKAGING RECYCLABLE? Our packaging is 100% recyclable.

IN WHICH COUNTRIES DO YOU DELIVER? We deliver to all of Switzerland 🇨🇭 For special requests out of Switzerland, please contact smile@nucheese.ch.

WHEN ARE THE ORDERS SENT? All orders placed on our online store are sent on Mondays and Wednesdays.

HOW ARE THE PACKAGES SENT? Packages are sent by Priority Post, in a refrigerated package. You will be able to track your package here with the tracking number we will send you by email.

HOW CAN I RESELL OR ORDER YOUR PRODUCTS AS A PROFESSIONAL? If you have a business and want to resell our products or if you have a restaurant and you want to use our products in your kitchen, you can contact us directly at smile@nucheese.ch.

For more specific questions, please contact us via our contact form or send an email to smile@nucheese.ch .

For more specific questions, please contact us via our contact form or send an email to smile@nucheese.ch

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